6 Essential Features Every Chamber of Commerce Website Must Have

Having worked with many Chambers of Commerce over the years, we know how important it is to get your Chamber website right. 

Your website should be the central touchpoint for your organization. It should be designed to support current members while also attracting new ones. To help you succeed, we’ve outlined six essential elements every Chamber website should include. 

1. Your Chamber Website Must Have a Member Directory

A searchable member directory is the heart of any good Chamber website. This directory lets members find and connect with each other while making it easy for potential customers to discover local services. By keeping it comprehensive and up-to-date, you’ll provide a valuable resource for the community and boost visibility for your members.

2. Your Chamber Website Needs a User-friendly Contact Form

A user-friendly contact form is a must-have. Think of it as the digital handshake—it’s how website visitors introduce themselves and start a conversation. Whether someone has questions about membership, wants to learn about upcoming events, or needs assistance, your contact form should make reaching out quick and hassle-free. In particular, make sure your form is mobile-friendly.

3. Your Website Must Explain Member Benefits in Detail: ‘What’s in It for Me?’

Put yourself into the shoes of a prospective member and ask the age-old sales question: “What’s in it for me?”. Make this clear by devoting sections of your website to showcase everything your Chamber offers. If potential members see the payoff, they will likely join.

If you are targeting specific industries, you can create custom landing pages that feature your member benefits and how they can specifically benefit businesses in those industries using examples. This is a great way to attract businesses that don’t traditionally join a Chamber.

4.  Chamber of Commerce Websites Must Have an Easy Way to Join 

The sign-up process should be seamless once a business has decided to join your Chamber. Make sure your website has a prominent “Join Now” of “Become a Member” button paired with an easy-to-follow application form to make it easy for members to join. 

Even better, set up a series of welcome emails that walk new members through their benefits, introduce your staff, invite them to their first networking events, and remind them to use their benefits.

5. A Chamber Website Needs Clear Instructions on Using Member Benefits

Don’t just list member benefits on your website—help your members understand how to use them. Create tutorials on how members can submit events to the calendar, promote their businesses through your channels, or access member discounts. When your members feel empowered to utilize their perks, they’ll get more value, and your Chamber will see higher engagement.

Bonus points if you create videos that walk them through these steps. Some people prefer reading instructions, while others prefer watching the steps. Providing both options helps your members better access their benefits. 

6. Include a Staff Directory on Your Chamber of Commerce Website

Put a face to your Chamber with a staff directory that includes photos, titles, and a short description of each team member’s role. This humanizes your organization and helps members know whom to contact for specific questions or services. It’s a small touch that makes a big difference.

Want to Learn More Secrets to a Successful Chamber of Commerce?

These core elements make up the foundation of a good Chamber website. If you want to take your Chamber to the next level, join our newsletter or contact us to see how we can help you!

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